Quality
At Exceptional Care House we believe that all young people have the capacity to change and move forward purposefully in life. However, we also recognise that we will not be able to meet the needs of every young person who is referred.
REFERRAL INFORMATION
Inappropriate placements resulting in frequent moves perpetuate the belief that young people are worthless and that their rejection from others is inevitable. It is important, therefore, that we are given as much information as possible to make an accurate assessment as to whether a placement will be appropriate. Such decisions are often made in consultation with social workers, commissioning through our compatibility/impact assessment. Therapeutic partners, CCATS, will be given an overview of the individual’s needs.
If all parties, consider that a placement may be appropriate then an admission meeting will be arranged. The young person will be invited for a transition visit and staff on duty will give them information about the home and a welcome pack to take away with them.
To make the decision as to whether a placement will be made the Matching and Pre-admission Assessment Process will proceed as follows:
Initial discussion with the Registered Manager detailing;
- Young person’s history, previous placements, family relationships
- Purpose of placement, Care Plan.
- Current psychological, emotional, social and intellectual functioning
- History of aggression or violence, verbal, physical, sexual
- Education – current and history
- Details of any offending behaviour
- Health issues including sexual health
- Contact Plan
- Compatibility / Impact risk assessment
A decision will then be made as to whether a placement will be considered.
Gillian Bruce – Head of Quality Assurance
I am passionate about the quality of our service provision. I have vast experience of quality monitoring, assurance and contract compliance. I have worked for an array of Local authorities and for the Clinical Commissioning Groups in Sefton. I have written strategies, commissioning guidance and numerous reports on a range of matters. I have vast experience of the procurement process and I have lead on a framework with 11 Local Authorities. I have lead on a number of procurement projects including the outsourcing of Council services which involves the transfer of local authority staff. I have achieved vast saving by implementing the aforementioned framework and ensured the Council is compliant with legislation. I was the Commissioning lead for Children’s services. My work has included working with GP’s locality managers and providers’ at a strategic level to improve Children’s Adolescent Mental health services. I have written numerous service specifications for a range of community paediatric services as a result of the dissolution of the Liverpool Community Trust. I have managed Supporting People teams, contract compliance and quality monitoring teams. Before I joined Exceptional Care I worked with 2 Liverpool charities where I have successfully gained Local Authority Contracts worth 1.5 million.
Gillian’s role is to bring order, around processes systems and this will ultimately improve standards. Develop a value-based quality plan which I will lead and implement. Because of my experience I will bring a coaching management style to bring out the best in our team, developing people as we develop systems.