Group Managing Director
Susan started with Exceptional Care in May 2017, initially beginning her journey as the Service manager for the Organisation and then in May 2018 became the Responsible Individual for the company.
Susan is an experienced and passionate professional in the Children’s Services sector encompassing 9 years at Operational Leadership Level for Looked After Children’s residential/resources, for Manchester City Council.
Susan’s possesses a leadership style that is solution focused, with drive and motivation around supporting and developing change within the field of provision for children.
Susan’s career journey has been within the charity-based sector of Children’s residential, before going into local authority work and then into the independent sector of children’s residential provision.
Susan has brought her enthusiasm and passion to Exceptional Care and her underlining principles of “children and young people matter and should feel that the service provided is their home.
- 2006-2016: Local Authority Management Programmes, (Collaborative Leadership Programme, After Adoption Leadership Programme), Care and Control PRICE,
Restorative Justice, Data Governance, Complaints training. Safeguarding, Signs of Safety.
- 2004: Level 5 NVQ in Operational Management.
- 2003: Level 4 NVQ in Social Care and Management,
- 1995-1997: Higher National Certificate in Caring Services and Care Management.
Quality Improvement Team
Hayley joined Exceptional Care in July 2016, starting off as a support worker and as a result of personal development programme offered by Exceptional Care has progressed through the roles of residential support worker, team leader, deputy manager to now registered manager at Cherry House.
Prior to Exceptional Care, Hayley has 10 years’ experience providing direct support to children and young people in a youth worker role and also as a family support worker. She holds a BA hons degree in Sociology and Social policy, focusing upon the experience of young people within society and is currently enrolled on Diploma Level 5 in Leadership and Management
Natalie is a dedicated professional with over twenty years’ experience working with children and young people. Natalie has attained the Level 5 Managers Award and has qualifications in Prevent, Child Protection, Safeguarding, FGM, CSE and gender identity training and has delivered nine-week long training sessions created by the NSPCC that covers child protection, safeguarding, person-centeredness and managing crisis situations whilst being a ChildLine Child Protection Counsellor.
Natalie has held many roles in childcare and is a proven Registered Manager, having held Ofsted Registration for young people with EBD and challenging behaviour. Natalie has experience in supporting other Registered Managers and has significant leadership and management experience where she has proven coaching and mentoring skills that she has used to drive up quality in her teams.
Natalie has worked to improve services and has experience in leading a team to reflect and achieve improved ratings for the benefit of the children and young people living in the home.
Natalie has previously been a Child Protection Supervisor and has spent her own time volunteering and working for ChildLine as she believes in the importance of helping children in need. This work was on the front line of support answering calls from distressed and frightened children and helping them by directing resources and support where appropriate. This has helped shape Natalie’s skills in de-escalation, managing conflict and has given her a keen eye for supporting children and young people to recognise risks and to help keep them safe.
Natalie is actively engaged in fundraising, having walked the Great Wall of China and has raised in excess of £40,000 for ChildLine.
Nicola has been with Exceptional Care since September 2017 and comes to Oak House from our crisis services and has worked in Residential childcare settings for 13 years. Nicola has a Diploma level 3 in children and young people health and social care and also has her Level 5 Diploma in leadership and Management in children services.
Nicola brings a wealth of experience having worker in a variety of different settings within children’s services that includes secure units, crisis placements, respite services as well as residential care, six of these years has been as a deputy manager/team leader
Paula joined the team at exceptional care in 2021 and began working as a Deputy Manager at Willow house. During this time, she continued her development towards management. Paula has worked with children and young people following her social work degree in 2009. Paula has worked as an activities co-ordinator working with children at risk of criminal activity. Paula has worked at a residential care home setting for eight years, starting as a support worker and learning the business from the ground up. Paula has found working in residential children’s homes a rewarding career.
As a child/ teenager Paula had been a child looked after and uses her own experiences when reflecting on her practice. Paula has great empathy for the young people and understands the difficulties the young people experience living away from their families.
A former Police Officer for Cambridgeshire Constabulary and Prison Officer in a Category B Male prison with six years of experience working in Residential Childcare; Danny joined Exceptional Care in April 2021 and has a Foundation Degree in Policing & Community Safety; his past experiences give him transferable skills which allow him to meet the needs of the Home and its accommodated children. Danny has also completed extensive training on Safeguarding, CSE and other relevant areas from the Police which has enabled Danny to develop a calm and composed way when dealing with situations within the Home and he applies a therapeutic approach to his behaviour management and conflict resolution. Danny has also completed his NVQ Level 3 in Residential Childcare and is on course to complete his NVQ Level 5 in Leadership & Management in June 2022.